Exit interviews are focused on employees that are leaving an organization. The focus of this interview is to glean feedback from employees in order to improve certain aspects of the organization.
An exit interview is a tool that assesses:
- What drives an employee to leave an organisation.
- The aspects the employee valued.
- What the employee thinks needs to improve in order to increase employee engagement, performance, and loyalty.
As a HR professional, does your organization conduct exit interviews? If No, you are missing out on an incredible opportunity to find out why your employees are jumping ship in the first place. When you know why a person is leaving, proactive steps can be taken to improve the situation for the remaining employees. Overtime, this will increase employee retention – translating into significant cost-savings and a more effective team.
Results of exit interviews can help improve your organisation.
Exit interviews can also be used to find out if an employee is moving to another employer which can enable organisations to amend their HR strategy to target, attract and retain top talent. Employers use the information gained from exit interviews to save money by assessing what should be improved, changed, or remain intact at both organisation-wide or departmental levels.
Many employers/HR ignore the opportunity that exit interviews offer, chiefly because exit interview is a little bit contemporary and starting them is a difficult initiative to undertake, given the potentially subjective and ‘fuzzy’ nature of the results; the time involved; and the unspoken corporate urge to avoid exposure to criticism.
Exit interviews are nevertheless a unique chance to survey and analyse the opinions of departing employees, who generally are more forthcoming, constructive and objective than staff still in their jobs. In leaving an organisation, departing employees are liberated, and as such provide a richer source of objective feedback than employed staff do when responding to normal staff attitude surveys.
My final thought…
In certain ‘unique’ situations the exit interview also provides a last chance to change an exiting employee’s mind, although this should not be the main aim of the exit interview.
This is the most unprofessional and unethical way to end an employment contract. The absconding employee(s) never bothers to give reasons for going AWOL to the employer or even the recruiter which ends up leaving a bad impression.
Recently, i encountered an incident where an employee i had recruited for a client absconded 2 weeks after resumption. Reasons why he chose to run away without going through the termination process remains unknown. I couldn’t understand it because it was outright baffling.
Then i thought to myself, was it my fault? Was it the client’s fault? what if the client blames me (the recruiter) for putting forward a dishonest candidate? What if the client thinks i’m incompetent? What if this rubs off negatively on my company’s brand? I had a lot of ‘what ifs’ in my head but then, i’m neither telepathic nor a sorcerer to have known this was looming just around the corner.
Now let’s explore some possible reasons why an employee could abscond from work:
- If an employee is facing work pressure and isn’t able to cope with it.
- If an employee receives an exceptional job opportunity where he/she has to join immediately.
- If he/she has personality problems; low self confidence, unable to face a competitive environment and thinks running away is a better problem solving approach.
- If an employee decides to try out a new organization without resigning from his/her previous employer ‘just to test the waters’
How can a Recruiter minimize absconding cases?
- Every stage of the recruitment and on-boarding process should be hitch-free because employees form their impression from the induction.
- HR people should create a transparent and comfortable work environment for employees (An open door policy should be nice too)
- Introduce a legal clause in the employment contract.
- The HR manager should periodically remind the employees that it is within their right to seek other job opportunities, but it is also their moral responsibility to inform the manager about their plans to depart from the organization.
My final thought…
The strategies pointed out above may or may not work, but the value of Honesty in a workplace can never be overemphasized.
Hello there! my name is Ify Martins, a HR consultant and i’m on this blog. This is an avenue to discuss everything related to Human Resources and its industry in Nigeria. Every time spent on this blog assuredly would be time well spent. Don’t miss any post!